Navigating insurance queries can be tricky, especially when juggling policies for travel, cars, or home coverage. Australia Post simplifies this with multiple contact channels tailored to different needs. Whether you’re filing a claim, adjusting coverage, or seeking emergency assistance, here’s your roadmap to connecting with their team efficiently.
1. General Insurance Support
Australia Post partners with trusted insurers like QBE and Zurich to manage policies, but their customer service team can direct you to the right resource.
Phone:
- General Inquiries: Call 1300 728 015 (Mon–Fri: 8am–7pm AEST; Sat: 9am–4pm AEST; Sun: 10am–3pm AEST) .
- Emergency Assistance (Overseas): For urgent medical or travel issues abroad, contact their 24/7 global team at +61 2 8907 5647 .
- Email:
- Send non-urgent questions to auspost@travelinsurancepartners.com.au .
2. Insurance-Specific Contact Channels
Car Insurance
Managed by QBE, Australia Post’s car insurance claims and policy support include:
- Claims Hotline: 1300 728 015 (same as general inquiries) .
- Policy Updates: Adjust coverage or renew via your MyPost Business Account online .
Pro Tip: Use the $75 online discount when purchasing new Comprehensive Car Insurance .
Travel Insurance
For claims, cancellations, or COVID-19-related queries:
- Claims Submission:
- Online: Use the claims portal with your policy number .
- Mail: Send forms to Australia Post Claims, Travel Insurance Partners, PO Box 168, North Sydney NSW 2060 .
- Emergency Medical Support: Dial country-specific toll-free numbers (e.g., 1-855-802-3393 in the U.S.) .
Home & Contents Insurance
Policies underwritten by Auto & General (until 2020) now transition to Budget Direct for renewals:
- Existing Policyholders: Call 1300 885 996 for claims or 1300 858 747 for updates .
- New Policies: Contact Budget Direct at 1300 306 560 .
3. Online Tools & Self-Service Options
- MyPost Account: Manage policies, track claims, and update details digitally .
- Post Office Locator: Visit a local branch for in-person support—use the interactive map to find hours and services .
- Policy Documents: Download PDS files, Key Fact Sheets, and claim forms from the Australia Post website .
4. Specialized Assistance
- Financial Hardship: Discuss payment plans or excess reductions by mentioning your situation during claims calls .
- Language Support: Request free interpreters via the National Relay Service or Translation and Interpreting Service (TIS) .
- Complaints Escalation: Unresolved issues can be escalated to the Australian Financial Complaints Authority (AFCA) at 1800 931 678 .
5. Pro Tips for Faster Resolution
- Have Your Policy Number Ready: Speeds up verification during calls or online chats .
- Check Operating Hours: Avoid weekend delays for non-urgent queries .
- Document Everything: Keep records of emails, claim forms, and receipts for disputes .
Australia Post’s insurance services blend traditional reliability with modern convenience. By leveraging their phone lines, online portals, and in-person support, you can resolve issues swiftly—whether you’re stranded abroad with a medical emergency or adjusting home coverage after a move.