Missing parcels, delayed mail, or incorrect deliveries can turn a smooth day into a logistical headache. But with Australia Post’s diverse contact options, resolving these issues doesn’t have to be a maze. Here’s how to reach their delivery support team and get your concerns addressed promptly.
1. Phone Support: Speak Directly to a Representative
Calling is frequently the quickest option for urgent issues or real-time updates:
- General Delivery Inquiries: Dial 13 POST (13 76 78) within Australia (Mon–Fri, 8am–6pm AEST) .
- Overseas Callers: Use +61 3 8340 7239 .
- StarTrack Deliveries: For urgent issues with StarTrack-managed parcels, call 13 23 45 (Mon–Fri, 8am–6pm) .
2. Online Tools: Track, Report, and Resolve
Australia Post’s digital platforms let you manage deliveries 24/7:
- Track & Trace: Enter your 13-digit tracking number (e.g., EE123456789AU) on the AusPost website for real-time updates .
- Submit an Enquiry: Use the Missing Mail Form if your parcel is overdue by 5+ business days .
- Missed Delivery Tool: Redirect parcels or request redelivery via the online portal .
Key Info to Provide:
- Tracking number
- Sender/receiver addresses
- Photos of damaged items (if applicable)
3. In-Person Support: Visit a Post Office
For hands-on help, visit one of 4,000+ Post Offices:
- Use the Post Office Finder to find the closest branch.
- Collect Parcels: Bring a photo ID (driver’s licence, passport) and tracking number .
- Lodge Complaints: Staff can assist with documentation for lost/damaged items .
Australia Post’s delivery support network is designed for convenience, but knowing how to navigate it saves time and stress. Whether you’re tracking a late parcel, reporting damage, or rerouting a delivery, these tools and tips put you back in control.