Navigating VicRoads’ services can feel daunting, but their Customer Service Centres are designed to simplify your experience. Whether you’re renewing a license, registering a vehicle, or seeking specialized support, this guide walks you through everything you need to know about accessing in-person help across Victoria—and how to make the most of your visit.
1. Key Locations Across Victoria
VicRoads operates over 40 Customer Service Centres, ensuring accessibility for urban and regional residents. Here are some major hubs:
- Carlton Customer Service Centre
459 Lygon St, Carlton
Hours: 8:30 AM – 4:30 PM (Mon–Fri) .
Services: License renewals, vehicle inspections, and address updates. - Sunshine Customer Service Centre
12 Clarke St, Sunshine
Hours: 8:30 AM – 4:30 PM (Mon–Fri) .
Ideal for driving tests and heavy vehicle registrations. - Bendigo GovHub
195–229 Lyttleton Terrace, Bendigo
Hours: 8:30 AM – 4:30 PM (Mon–Fri) .
A regional hub offering everything from vintage car permits to standard licensing. - Heatherton Customer Service Centre
77 Corporate Drive, Heatherton
Hours: 8:30 AM – 4:30 PM (Mon–Fri) .
Specializes in general licensing and registration support.
Pro Tip: Use the VicRoads Locator Tool to find real-time wait times (green = <4 mins, red = >15 mins) and plan your visit .
2. Services You Can Access
These centres cater to diverse needs, including:
- Licensing: Learner permits, probationary licenses, and full license renewals.
- Vehicle Registrations: New and used vehicle inspections, interstate transfers, and custom plate orders.
- Specialized Support:
- Family Violence Assistance: Confidential address changes and vehicle relisting .
- Alcohol Interlock Programs: Support for mandatory interlock installations .
- Disability Access: Facilities like the Ringwood Customer Hub accommodate mobility needs .
Note: Heavy vehicle registrations and machinery inspections often require in-person visits .