If you need to reach eBay Australia with a question, there are several ways to get help-whether you’re a buyer, seller, or just need general support. Here’s a simple guide to contacting eBay in Australia in 2025.
1. Use the eBay Help Centre
Start by visiting the eBay Help Centre. Here, you’ll find answers to common questions about buying, selling, payments, returns, and account management. If you can’t find what you need, scroll to the bottom of any Help article and select Contact us to see your support options.
2. Live Chat and Call Back
- Live Chat: Available during business hours (8am–8pm AET weekdays, 9am–7pm weekends). Initiate a chat by clicking Contact us at the bottom of the Help Centre page, then follow the prompts.
- Request a Call Back: You can request a call back from eBay support during business hours (typically 9am–6pm, Monday to Friday). This option appears after you go through the help topics and select your issue.
3. Phone Support
You can call eBay Australia’s customer service at +61 1800 322 928. Be ready to provide your name, email, or phone number for verification. Hold times are usually short, but may vary depending on the day.
4. Social Media
For quick questions, you can reach out to eBay Australia via:
- Twitter: @eBayAU
- Facebook: @eBay.com.au
- Instagram: @ebayau
Send a direct message or comment for a response from their support team6.
5. Email (Privacy Issues Only)
For privacy-related enquiries, email mediaaustralia@ebay.com. This address is not for general support, but specifically for privacy matters.
Summary:
To contact eBay Australia with a question, use the Help Centre and select Contact us for chat or call back options, call 1800 322 928, or reach out on social media. For privacy concerns, use the dedicated email. Always sign in to your account first for faster assistance.