If you’re flying with Singapore Airlines from Australia or need assistance related to your booking, flight status, or special requirements, knowing the right contact details is essential. Singapore Airlines offers dedicated customer support for Australian travellers through various channels, including phone, email, and online chat. Here’s a clear guide to help you connect with Singapore Airlines customer service in Australia.
Singapore Airlines Phone Number for Australia
- General Reservations and Customer Service:
Call 02 7209 4388 (within Australia) for booking inquiries, flight changes, cancellations, and special assistance requests. This number connects you to Singapore Airlines’ Australian support team during business hours. - PPS Club Members:
PPS Club members can send a text message to +65 9184 8888 with “PPS <space> 10-digit PPS membership number” to request a callback from Singapore Airlines. - Melbourne Office Contact:
For local office inquiries, you can reach the Melbourne office at +61 3 7007 4665.
International Customer Service Numbers
If you are calling from outside Australia or need global support, here are key numbers:
- Main Singapore Airlines Customer Service: +65 6223 8888
- KrisFlyer Membership Services: +65 6789 8188
- Lost and Found Office: +65 1800 224 4243 (local Singapore number) or +65 6224 4243 (from overseas)
- PPS Club Members Hotline: +65 9184 8888
Other Ways to Contact Singapore Airlines in Australia
- Online Chat: Available via the Singapore Airlines website, offering quick answers and live support.
- Email Support: For non-urgent queries, email customer service at highflyer_support@singaporeair.com.sg.
- Social Media: Reach out through Singapore Airlines’ official Facebook or Twitter pages for general inquiries and updates.
Tips for Contacting Singapore Airlines Customer Service
- Have Your Details Ready: Be prepared with your booking reference, full name, and contact information to speed up the process.
- Best Times to Call: Early mornings or late evenings on weekdays usually have shorter wait times. Avoid calling during weekends or public holidays if possible.
- Use the Mobile App: Singapore Airlines’ app allows you to manage bookings and contact support conveniently on the go.
Common Reasons to Contact Singapore Airlines in Australia
- Flight booking or changes
- Special assistance requests (e.g., wheelchair support)
- Refunds or compensation claims
- Lost baggage inquiries
- KrisFlyer membership questions
- Travel advisories and updates
Singapore Airlines provides multiple convenient ways for Australian travellers to get in touch, with dedicated phone lines, online chat, and email support. Whether you need help with your booking, want to check flight status, or require special assistance, calling 02 7209 4388 is the direct route to Australian customer service. For the best experience, prepare your details beforehand and consider off-peak hours to reduce wait times.