If you’re travelling with Singapore Airlines from Australia or need assistance with bookings, flight information, baggage, or special requests, knowing how to get in touch with the airline’s customer service is crucial. Singapore Airlines provides multiple contact options across Australia to ensure travellers receive timely and helpful support. Here’s a comprehensive overview of how to contact Singapore Airlines in Australia in 2025.
Singapore Airlines Contact Numbers in Australia
- General Reservations and Customer Service:
Call 02 7209 4388 for inquiries related to bookings, flight changes, cancellations, and special assistance. This is the primary contact number for customers within Australia. - Melbourne Office:
Phone: +61 3 7007 4665 or 13 10 11 (24-hour service)
Address: Terminal 2 (International), Melbourne Airport, Victoria 3045
Working Hours: Monday to Friday, 8:45 am to 5:00 pm - Sydney Office:
Phone: (612) 8073 5477
Address: Sydney Kingsford Smith International Airport, Mascot NSW 2020
Working Hours: 24/7 support available - Darwin Office:
Phone: +1 (866) 767-2247
Working Hours: Monday, Wednesday, Friday 9:00 am to 5:00 pm; Thursday and Sunday 8:30 am to 4:30 pm - Other City Contacts:
- Brisbane: (61 7) 3259 0700
- Adelaide: (61 8) 8203 0800
- Perth: (61 8) 9265 0500
Additional Contact Options
- PPS Club Members:
Send a text message to +65 9184 8888 with “PPS <space> 10-digit PPS membership number” to request a callback. - Email:
For general inquiries, you can email public_affairs@singaporeair.com.sg. - Online Support:
Visit the official Singapore Airlines website’s Contact Us page for live chat, FAQs, and online forms. - Social Media:
Singapore Airlines is active on platforms like Facebook and Twitter, where you can reach out for general questions or updates.
What Can You Get Help With?
Singapore Airlines customer service in Australia assists with a wide range of requests, including:
- Flight reservations and ticketing
- Flight status and schedule updates
- Baggage allowance and lost luggage claims
- Special assistance requests (wheelchairs, unaccompanied minors)
- KrisFlyer membership and mileage inquiries
- Visa and travel document information
- Refunds and cancellations
- Airport lounge access and upgrades
Tips for Contacting Singapore Airlines in Australia
- Have your booking reference, flight details, and personal identification ready to speed up assistance.
- For urgent matters, calling the dedicated phone lines is usually faster than email.
- Use the SingaporeAir mobile app for quick access to flight info, check-in, and customer support features.
- Contact during off-peak hours (early mornings or late evenings) to avoid long wait times.
Singapore Airlines offers multiple convenient ways for Australian travellers to get in touch, from dedicated phone lines and local offices to online and mobile support. Whether you need help with booking, baggage, or special requests, the airline’s customer service in Australia is equipped to provide prompt and professional assistance. For the smoothest experience, choose the contact method that best suits your needs and prepare your travel details before reaching out.