Every student at the University of Queensland (UQ) is provided with a dedicated email account, which serves as a vital communication channel between the university and its students. Managed by UQ’s Information Technology Services (ITS), the student email system is powered by Microsoft 365, offering a reliable and feature-rich platform for academic and administrative correspondence.
Activating and Accessing Your UQ Email
To start using your UQ student email, you need to activate your account through the my.UQ dashboard. Detailed activation instructions are available on the university’s “Prepare for Semester” page, ensuring a smooth setup process. Once activated, you can check your emails conveniently in two main ways:
- Through the my.UQ portal dashboard, which is the recommended method.
- Directly on the Microsoft 365 website, where you can also access other Microsoft apps.
For students who prefer mobile access, Microsoft provides setup guides to configure your UQ email on popular mail apps, allowing you to stay connected on the go.
Why UQ Email Is Essential
Your UQ email address is the official channel through which the university sends important announcements, course updates, exam information, and administrative notices. It is crucial to check your inbox regularly to stay informed and avoid missing critical communications.
When contacting university staff or faculty, always use your UQ student email address. This practice helps ensure your messages are not flagged as spam and that your identity as a UQ student is verified.
Managing Your UQ Email Account
Your UQ email password is linked to your overall UQ account password. If you forget your password, you can reset it easily online, which simultaneously updates your email login credentials. The university also provides support resources and FAQs to help with common email issues.
Students have the option to forward their UQ emails to an external email address like Gmail or Hotmail. However, UQ advises caution with forwarding since the university cannot guarantee successful delivery or security once emails leave the official UQ system.
Email Addresses and Legacy Accounts
Depending on when you enrolled, your UQ email address might follow different formats. For example, students who enrolled before 2011 may have addresses ending with @uqconnect.edu.au, while more recent students use @student.uq.edu.au. Regardless of the address format, all emails sent to these addresses reach the same mailbox.
If you return to study at UQ after a break, your previous email address remains available for personal use, and a new student mailbox will be created for your current enrolment period.
Policies and Responsible Use
UQ’s email system is governed by strict policies to ensure appropriate use. The university monitors email usage to maintain security and compliance with its Information and Communication Technology (ICT) policies. Email accounts are intended for university-related purposes, and users must adhere to the Student Code of Conduct and other relevant guidelines.
In summary, the UQ student email system is an essential tool for every University of Queensland student. It facilitates smooth communication, provides access to academic resources, and supports your university journey. Activating and regularly checking your UQ email ensures you stay connected with important updates and can engage effectively with the UQ community.