If you’re a current or prospective student at RMIT University’s College of Vocational Education (CVE), knowing how to reach the right support services is key to a smooth study experience. Whether you need help with enrolment, course information, apprenticeships, or general student support, RMIT provides multiple contact points tailored to vocational education students.
Phone and Online Support
The primary contact method for CVE students is through VE Connect, the dedicated support service for the College of Vocational Education. You can reach VE Connect by calling:
- Phone: +61 3 9925 5000
When calling, select the option to “Speak to your School,” then choose “College of VE.”
Operating hours are Monday to Thursday from 9am to 5pm, and Friday from 10am to 5pm (excluding public holidays).
If the phone lines are busy or closed, you can submit enquiries anytime via the online portal, and the team will respond as soon as possible.
In-Person Support Locations
VE Connect also offers face-to-face assistance at two main campuses:
| Location | Address | Operating Hours |
|---|---|---|
| City Campus | Building 94, Level 2, 23/27 Cardigan St, Carlton | 8am–4pm Monday to Friday (excluding public holidays) |
| Brunswick Campus | Building 514, Level 1, 25 Dawson Street, Brunswick | 9am–5pm Monday to Thursday, 10am–5pm Friday (excluding public holidays) |
These centres provide help with enrolment, course advice, apprenticeship queries, and other student services.
Email and Partnerships Contact
For partnership enquiries or specific course-related questions, you can email:
- Email: ve.partnerships@rmit.edu.au
This contact is useful for employers, apprenticeship networks, or organisations seeking collaboration with RMIT CVE.
General RMIT University Contact Details
If you need to reach broader university services or have questions beyond CVE, here are the main contact points:
- Main Phone: +61 3 9925 2000
- Postal Address: RMIT University, GPO Box 2476, Melbourne VIC 3001, Australia
- Street Address: 124 La Trobe Street, Melbourne VIC 3000
- Website: www.rmit.edu.au
Common Student Queries and How to Resolve Them
- Enrolment and Timetable: Use the Enrolment Online portal or contact VE Connect.
- Apprenticeship/Traineeship Enrolment: RMIT contacts you once notified by the Victorian Registration and Qualifications Authority (VRQA). If delayed beyond 8 weeks, contact VE Connect.
- Training Plans and Progress: Accessible anytime via Enrolment Online.
- Changing Employer Details or Employment Status: Contact your Apprenticeship Network Provider first; RMIT will be notified.
- Assessment and Licensing Queries: Contact VE Connect or use the self-service portals as directed.
Summary
RMIT College of Vocational Education offers comprehensive support through phone, email, online portals, and in-person centres at its City and Brunswick campuses. Whether you’re enrolling, managing an apprenticeship, or seeking academic advice, VE Connect is your go-to service. For partnership or employer enquiries, the dedicated email ensures smooth communication. Always check RMIT’s official website for the latest contact information and service hours.