How to check Auspost gift card balance?

You have been given a Mastercard Australia Post Gift Card, a multipurpose prepaid card that enables the receiver to make purchases virtually anywhere Mastercard is accepted. But what happens if you have trouble using the card or don’t know how much is left on it? Here are some tips for checking your balance and making the most of your card, whether you’re preparing for a shopping spree or resolving a refused transaction.

Why Check Your Balance?

Australia Post Gift Cards are reloadable only once (at purchase) and come with a fixed amount between $20 and $500 . However, without knowing your balance, you risk declined transactions, split-payment hassles, or losing unused funds. Let’s explore the most reliable ways to stay informed.

Method 1: Online Balance Check

Step-by-Step Guide:

  1. Visit the Australia Post Gift Card Portal: Go to gift.card.auspost and click “Register your gift card” .
  2. Enter the card information: Enter the CVV (the three-digit code on the back), the 16-digit card number, and the expiration date.
  3. Create an Account: Provide your email and set a password (8–16 characters with uppercase, lowercase, and numbers) .
  4. View Balance: Once logged in, your balance and transaction history will display.

Common Issues & Fixes:

  • “Invalid Card” Error: Ensure no typos. If problems persist, call support at 1800 549 718 .
  • Activation Required: Some cards need activation via the portal before use .

Method 2: Phone Support

For those who prefer human interaction or face online glitches:

  1. Call the Hotline: Dial 1800 549 718 (Option 1 for balance checks).
  2. Follow Prompts: Enter your card number and expiry date when prompted.
  3. Automated Balance: The system will announce your remaining balance without fees .

Pro Tip: Avoid peak hours (9 AM–9 PM AEST, weekdays) for shorter wait times .

Method 3: In-Store Transactions

Not tech-savvy? Try these workarounds:

  • Swiping at Retailers: Use the card at stores like Coles or Bunnings. Select “Credit” at checkout (no PIN needed) and check the receipt for the updated balance .
  • Split Payments: Ask the cashier to charge a small amount first (e.g., $1) to confirm funds, then pay the remainder with another method if needed .

Method 4: Mobile App (Digital Cards Only)

If you have a Digital Gift Card:

  1. Download the App: Install the Australia Post Digital Gift Card app from Google Play or the App Store.
  2. Log In: Use your registered email and password.
  3. Check Balance: View real-time updates and even add the card to your Google Wallet .

Checking your Australia Post Gift Card balance doesn’t have to be a headache. Whether you prefer DIY online checks, quick phone calls, or in-store workarounds, staying informed ensures you get the most out of your card. For persistent issues, escalate to Mastercard’s issuer, EML Payments, at 1300 739 889 .

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