Whether you’re renewing a license, registering a vehicle, or seeking road safety advice, knowing how to locate your nearest VicRoads office is essential for a smooth experience. With over 40 customer service centers across Victoria and a suite of digital tools, here’s how to find the right VicRoads hub for your needs—and tips to make your visit hassle-free.
1. Locate a VicRoads Customer Service Centre
VicRoads operates a network of offices tailored to urban and regional communities. Here are key locations and their services:
Major Metro Hubs
- Carlton Customer Service Centre
459 Lygon St, Carlton | Mon–Fri: 8:30 AM – 4:30 PM
Services: License renewals, vehicle inspections, and address updates. - Sunshine Customer Service Centre
12 Clarke St, Sunshine | Mon–Fri: 8:30 AM – 4:30 PM
Ideal for driving tests and heavy vehicle registrations. - Heatherton Customer Service Centre
77 Corporate Drive, Heatherton | Mon–Fri: 8:30 AM – 4:30 PM
Offers general licensing and registration support.
Regional Centers
- Bendigo GovHub
195-229 Lyttleton Terrace, Bendigo | Mon–Fri: 8:30 AM – 4:30 PM
A one-stop shop for rural drivers, including vintage vehicle registrations. - Portland Customer Service Centre
114a Percy St, Portland | Mon–Fri: 8:30 AM – 12 PM & 12:30 PM – 4:30 PM
Specializes in vehicle inspections and bus plate services.
2. Services You Can Access
VicRoads isn’t just about licenses and registrations—it’s a gateway to diverse road-related needs:
- License Renewals: Book driving tests or update photos at centers like Deer Park Licence Testing Centre (appointment-only) .
- Vehicle Inspections: Required for used cars, heavy vehicles, or interstate transfers .
- Custom Plates: Order personalized plates via phone (1300 660 417) or online .
- Family Violence Support: Confidential assistance at 1300 031 292 for address changes or vehicle relisting .
3. Save Time with Digital Tools
Skip the queues with VicRoads’ online solutions:
- myVicRoads App: Renew licenses, track demerit points, and manage vehicle registrations. Features include direct debit setup and digital license access .
- Virtual Appointments: Some services, like license renewals, allow online completion with a 3-month window to update your photo in-person .
- BPAY & Direct Debit: Pay registration fees without visiting a center .
VicRoads’ blend of in-person and digital services ensures Victorians stay connected to essential road resources. By leveraging online tools, planning visits strategically, and knowing your nearest center, you can tackle tasks efficiently—whether you’re in Melbourne’s CBD or regional Wodonga.