Auscript Australia Pty Limited, a leading provider of court recording and transcription services, has been a significant player in Australia’s legal transcription industry for over two decades. Now part of VIQ Solutions, Auscript continues to serve courts and legal professionals nationwide. But what is it like to work at Auscript? Let’s explore employee reviews and insights to provide a balanced perspective on the company’s work environment in Australia.
Employee Feedback: The Good and the Challenging
Based on reviews from platforms like SEEK and Indeed, Auscript receives mixed feedback from current and former employees. Overall, the company scores around 3 out of 5 stars, reflecting both positive experiences and areas needing improvement.
Positive Aspects
- Supportive Management: Many employees praise managers, especially in client services, for being understanding and encouraging. Supportive leadership helps foster a better working atmosphere.
- Work Content: Several transcriptionists and court monitors appreciate the nature of the work itself, finding it interesting and rewarding despite other challenges.
- Team Culture: Some reviews highlight a diverse and welcoming team environment, with colleagues from various backgrounds creating an inclusive workplace.
- Opportunities for Advancement: There are mentions of career progression and opportunities to travel for work, which some staff find motivating.
Challenges Reported
- Training and Onboarding: A common concern is that training can be intense, heavily verbal, and not suited to all learning styles, leading to high staff turnover.
- Pay and Benefits: Many employees feel that compensation is below industry standards, especially considering the accuracy and responsibility required for transcription work.
- Work-Life Balance: Reports of high stress, frequent overtime, and poor work-life balance are frequent, with some staff describing the environment as demanding and fast-paced.
- Management and Culture: Some reviews mention internal conflicts between departments, poor communication, and a culture that can be unsupportive or even discriminatory in certain cases.
- Job Security: High turnover and an “easy come, easy go” approach to staffing have been noted, causing uncertainty among employees.
Recent Changes and Company Direction
Since its acquisition by VIQ Solutions in late 2021, Auscript has been undergoing technological and operational transformations. VIQ’s investment in AI-driven transcription tools aims to improve efficiency and service quality, which may also impact workplace dynamics over time.
Summary
Auscript offers meaningful work in a specialized field that supports Australia’s justice system. For those passionate about transcription and legal services, it can be a rewarding environment with opportunities for growth. However, potential employees should be aware of challenges related to pay, training, and workplace culture. Like many companies in fast-evolving industries, experiences vary widely depending on the role, department, and management.