The Botswana Unified Revenue Service (BURS) is the government agency responsible for tax administration and border management in Botswana. While specific details about BURS’s internal intranet system are not publicly available, understanding the organization’s structure and digital initiatives can provide insight into how such a system might function.
BURS Organizational Structure
BURS comprises several divisions, each focusing on different aspects of revenue collection and border management:
- Customs & Excise Division (CED)
- Finance & Administration Division (FAD)
- Human Resources Division (HRD)
- Information Technology Division (ITD)
- Internal Audit Division (IAD)
- Internal Revenue Division (IRD)
- Legal Services Division (LSD)
- Office of the Commissioner General (OCG)
This structure ensures that BURS operates efficiently, with each division addressing specific operational areas.
Digital Initiatives and E-Services
BURS has embraced digital transformation to enhance service delivery. The introduction of e-services allows taxpayers to file returns and make payments online, streamlining processes and reducing the need for physical visits to BURS offices.
To access these e-services:
- Visit the BURS website.
- Click on the “e-services” tab and register online.
- Download the application form for e-services, complete it, and submit it to any BURS office for account activation.
This move towards digital platforms indicates BURS’s commitment to leveraging technology for improved taxpayer experience.
Potential Features of BURS’s Intranet
While the specifics of BURS’s intranet are not publicly disclosed, it’s reasonable to infer that such a system would support internal communication, document management, and collaboration among the various divisions. Features might include:
- Internal Communication Tools: Facilitating seamless communication across departments.
- Document Management Systems: Ensuring secure storage and easy retrieval of internal documents.
- Collaboration Platforms: Allowing teams to work together on projects and share information efficiently.
Implementing an effective intranet would align with BURS’s vision of becoming a “Centre of Excellence in Revenue Mobilisation and Border Management” and its mission to “enable the fair payment of taxes, facilitate trade, and manage borders for the transformation of Botswana.”