If you need to get in touch with the University of South Africa (UNISA), one of Africa’s largest and most accessible distance-learning institutions, there are several ways to reach out depending on your specific needs. Whether you have questions about admissions, registration, fees, exams, or student support, UNISA provides multiple contact channels to assist you efficiently.
Key Contact Information for UNISA
Postal Address:
University of South Africa (UNISA)
P.O. Box 392, Unisa, 0003, South Africa
Physical Address:
Building 14, Sunnyside Campus
Corner Justice Mahomed & Steve Biko Streets
Sunnyside, Pretoria
General Contact Numbers
- Toll-Free General Enquiries: 0800 00 1870 (within South Africa)
- Student Admissions: 012 429 6889
- Finance and Fees: 012 429 3111
- Examinations and Results: 012 429 4211
- Library Services: 012 429 3133
- Graduation Office: 012 429 4186
- Postgraduate Inquiries: 012 429 4016
The call center operates Monday to Friday from 08:00 to 16:00, with extended hours during peak periods.
Email Contacts for Specific Queries
To ensure your query reaches the right department quickly, use the following email addresses:
- General Information: info@unisa.ac.za
- Admissions: apply@unisa.ac.za
- Registration: study-info@unisa.ac.za
- Student Fees and Accounts: finan@unisa.ac.za
- Exams: exams@unisa.ac.za
- Assignments and Study Material: assign@unisa.ac.za
- Technical Support: myunisahelp@unisa.ac.za
- Library Enquiries: library-enquiries@unisa.ac.za
- Student Discipline: discipline@unisa.ac.za
- Graduation Queries: graduations@unisa.ac.za
When emailing, always include your student number in the subject line to facilitate faster assistance.
Regional Offices for In-Person Support
UNISA maintains regional offices across South Africa where students can receive face-to-face assistance:
- Pretoria Main Campus: Preller Street, Muckleneuk Ridge, Pretoria
- Johannesburg: 80 Rahima Moosa Street, Newtown
- Cape Town: Parow, Bellville Park
- Durban: 230 Stalwart Simelane Street
- Polokwane: 23 Landros Mare Street
- East London: 10 St Marks Road, Southernwood
- Bloemfontein: 1 Logan Avenue
- Nelspruit: 3rd Floor, Nedbank Centre
Check the UNISA website for a full list of regional offices and their contact details.
Online and Digital Support
- myUNISA Portal: Registered students can access resources, communicate with lecturers, and manage their studies online at https://my.unisa.ac.za.
- Social Media: UNISA is active on platforms like Twitter, Facebook, and LinkedIn, offering updates and support.
- WhatsApp Support: UNISA has introduced WhatsApp communication for specific queries; details are available on their website.
- Live Chat: Occasionally available on the official UNISA site for real-time assistance.
Additional Student Support Services
UNISA also offers specialized support services including:
- Counselling and Career Development: counselling@unisa.ac.za
- Disability Support: disabilitysupport@unisa.ac.za
- Student Funding (NSFAS and Bursaries): dsf@unisa.ac.za
Tips for Contacting UNISA
- Always use the correct email or phone number relevant to your inquiry to avoid delays.
- Include your student number and full contact details in all communications.
- Be clear and concise in your messages, providing any screenshots or error messages if applicable.
- If you do not get a response via email or phone, consider visiting a regional office or using the myUNISA portal.
- Be mindful of office hours and peak times, especially during registration and exam periods.
With these contact options, UNISA strives to provide accessible and efficient support to its large and diverse student body. Keeping your student information handy and choosing the right communication channel will help you get the assistance you need promptly.