The Foschini Group (TFG), one of the biggest retailers in South Africa, has integrated WhatsApp into its customer care process in a world where speed and ease of communication are crucial. You’ll be happy to hear that there’s a quick and simple way to receive help using WhatsApp, regardless of whether you’re shopping at Foschini, Markham, Exact, Sportscene, or any other TFG store.
Yes, TFG Has WhatsApp in South Africa
TFG understands that customers want fast, simple, and accessible ways to reach support — and WhatsApp ticks all those boxes. Through its official WhatsApp number, TFG offers a range of services right at your fingertips.
You can:
- Check your account balance or statements
- Get payment reminders
- Request your TFG account number
- Update personal details
- Ask general customer service questions
- Track deliveries or returns
- Get store locator info
It’s like having a virtual assistant from TFG, available 24/7.
How to Use TFG’s WhatsApp Service
Using TFG on WhatsApp is super simple. Here’s how to get started:
- Save the TFG WhatsApp number:
The official number is +27 60 070 2072. - Send a message:
Open WhatsApp, start a chat with the saved number, and send a greeting like “Hi” or “Hello.” - Follow the prompts:
You’ll get a menu of options. Just reply with the number of the service you want.
You don’t need to download any extra apps or wait on hold for a call — everything happens right inside your WhatsApp chat.
Why TFG’s WhatsApp is a Game-Changer
Let’s be real — nobody wants to spend hours on a customer service hotline or digging through websites. With WhatsApp, TFG gives South African customers a direct line to assistance, without the hassle.
Plus, it’s data-light, accessible on most smartphones, and lets you keep a record of your chats for future reference.
Bonus Tip: Use WhatsApp for TFG Account Help
If you’re a TFG account holder, WhatsApp is a great way to:
- Check how much you owe
- Find out your next payment date
- Get instant statements