eskom contact number

Eskom is the main supplier of energy in South Africa, powering millions of homes and companies nationwide. Having the correct contact details is crucial whether you’re reporting a power outage, checking your account balance, or need help with service applications.​

Key Eskom Contact Numbers

  • Customer Service (Share Call Number): 08600 37566 (08600 ESKOM)
    This is the main helpline for general inquiries, billing, and service requests.​Eskom+2Eskom+2Eskom+2
  • Emergency Hotline (Fraud, Corruption, Illegal Activities): 0800 11 27 22
    Use this number to report any suspicious activities related to Eskom services.​Kleinman Center for Energy Policy+7Eskom+7Eskom+7

Digital Support Channels

  • Alfred Chatbot (WhatsApp): Save 08600 37566 to your contacts and message Eskom on WhatsApp. Alfred can assist with power outages, account queries, and more.​Eskom+2Eskom+2Eskom+2
  • Alfred Chatroom (Web): Access the web-based chatbot at alfred.eskom.co.za/chatroom for instant assistance.​Eskom+1Eskom+1
  • MyEskom Customer App: Manage your account, submit meter readings, and report outages through the app. Available for Android and iOS.​Eskom+1Eskom+1

Eskom Email Contacts

For specific queries, Eskom has dedicated email addresses:

  • General Customer Services: CustomerServices@eskom.co.za​Eskom+1Eskom+1
  • Applications: Use the subject line #Application followed by your province (e.g., #Application Gauteng).​Eskom+1Eskom+1
  • Move In/Move Out: Use the subject line #MIMO followed by your province.​Eskom+1Eskom+1
  • Accounts: Use the subject line #Accounts followed by your province.​Eskom+1Eskom+1
  • Disconnections and Credit Extensions: Use the subject line #DCE followed by your province.​Eskom+1Eskom+1

Ensure you include your account or meter number, two contact numbers, and a detailed description of your request in the email. ​Eskom+2Eskom+2Eskom+2

Tips for Efficient Communication

  • Prepare Information: Before calling or emailing, have your account number, meter number, pole number, and address details ready. ​Eskom+1Eskom+1
  • Best Times to Call: To avoid long hold times, consider calling on Sundays, which typically have shorter wait times. ​PissedConsumer
  • Use Digital Channels: For quick responses, utilize Eskom’s digital platforms like the Alfred Chatbot and MyEskom app

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