eskom meter update

Eskom recently upgraded its prepaid energy meters from Key Revision Number 1 (KRN1) to Key Revision Number 2 (KRN2), marking a major overhaul. For prepaid meters to continue operating throughout South Africa, this modification was necessary.

Why the Update Was Necessary

The update to KRN2 was crucial because, after November 24, 2024, meters still operating on KRN1 would no longer accept new electricity tokens. This would result in customers being unable to recharge their meters, leading to power outages and the need for costly meter replacements, potentially up to R12,000 .​MyBroadband+5Eskom+5BusinessLIVE+5BusinessLIVE+1Eskom+1

How to Check Your Meter’s Status

To determine if your meter has been updated to KRN2:​Jacaranda FM+6Eskom+6MyBroadband+6

  1. Enter the code 1844 6744 0738 4377 2416 on your prepaid meter’s keypad.​Eskom+1ESI Africa+1
  2. The display will show either:​Eskom+1ESI Africa+1
    • 1 indicating your meter is still on KRN1 and needs updating.​ESI Africa+5Eskom+5ESI Africa+5
    • 2 indicating your meter is already on KRN2.​

If your meter is still on KRN1, it’s imperative to update it promptly to avoid service interruptions .​Eskom

Steps to Update Your Meter

Updating your meter is a straightforward process:​ESI Africa+4Eskom+4Eskom+4

  1. Purchase Electricity: Buy electricity from an authorized vendor.​biznews.com+9BusinessLIVE+9MyBroadband+9
  2. Receive Key Change Tokens: You’ll receive two 20-digit key change tokens along with your electricity token.​Eskom+4Eskom+4MyBroadband+4
  3. Enter Tokens: Input the key change tokens into your meter, followed by the electricity token.​

This process will transition your meter to KRN2, ensuring continued service .​Eskom+5Eskom+5ESI Africa+5

Support for Customers

Eskom has implemented several support measures to assist customers during this transition:​YouTube+5ESI Africa+5Eskom+5

  • Community Support Teams: Available to guide customers through the update process.​ESI Africa+1Engineering News+1
  • Alfred Chatbot: An online tool providing step-by-step assistance.​YouTube+1ESI Africa+1
  • Extended Deadlines: Customers who hadn’t purchased electricity in over six months were granted extensions to update their meters .​ESI Africa+3Eskom+3MyBroadband+3

Outcome of the Update

As of November 24, 2024:​en.wikipedia.org+7Engineering News+7BusinessLIVE+7

  • Approximately 5.5 million customers successfully updated their meters to KRN2.​Eskom+5ESI Africa+5Eskom+5
  • Around 400,000 previously inactive users became active, increasing Eskom’s customer base to 7.25 million.​ESI Africa
  • The number of “zero buyers” (customers not purchasing electricity) decreased from 2.1 million to 1.7 million .​Eskom+2ESI Africa+2algoafm.co.za+2

Final Notes

If you haven’t updated your meter yet, it’s crucial to do so immediately to avoid service disruptions. For assistance, contact Eskom’s customer service or visit their official website.

Related Articles: