If you need to get in touch with Federation University Australia (FedUni) for inquiries related to admissions, courses, student support, or general information, here’s a comprehensive guide to the key contact details and channels available in 2025.
General Contact Information
- Postal Address:
PO Box 663
Ballarat VIC 3353
Australia - Street Address (Head Office):
University Drive, Mount Helen Campus
Mount Helen VIC 3350
Australia - Telephone:
+61 3 5327 9000
Toll-free (within Australia): 1800 FED UNI (1800 333 864) - Fax:
+61 3 5327 9970 - Email:
General enquiries: info@federation.edu.au
Legal office: legaloffice@federation.edu.au - Website:
www.federation.edu.au
International Student Contacts
- General Information and Course Enquiries:
Phone: +61 3 5327 9018
Online enquiries: Ask FedUni portal - International Admissions (Ballarat, Berwick, Gippsland):
Postal Address: PO Box 663, Ballarat VIC 3353
Phone: +61 3 5327 9018
Email: isa@federation.edu.au (International Student Advisory) - International Student Advisory Locations:
- Mt Helen Campus: Ground level, A Building (near Y Building)
- Berwick Campus: Building 901, Room 145
- Gippsland Campus: Building 3N, Student Connect Area (opposite Student Lounge)
Student Support Services Contacts
- Counselling:
Phone: 03 5327 9470 (Ballarat) / 03 5122 6425 (other campuses) - Health Centre:
Phone: 03 5327 9477 (Ballarat) / 03 5122 6425 (other campuses) - Disability Liaison Unit:
Phone: 03 5327 9470 (Ballarat) / 03 5122 6425 (other campuses) - Chaplaincy:
Phone: 03 5327 9470 or 03 5327 9285 - Sport and Recreation:
Email: sport@federation.edu.au - Community and Student Development:
Phone: 03 5327 6105
Email: development.studentengagement@federation.edu.au - Student Senate:
Phone: 03 5122 6779
Email: student.senate@federation.edu.au - Careers and Employment:
Phone: 03 5327 9910
Email: studentcareerhub@federation.edu.au - Industry Placement Program:
Phone: 03 5122 6170
Email: ipp@federation.edu.au
Emergency Contacts
- For life-threatening emergencies:
- Ballarat, Berwick, Gippsland campuses: 1800 333 732
- Wimmera Campus: 000
- Non-emergency security: Refer to the university’s Emergency and Security webpage on their official site.
How to Submit Enquiries Online
FedUni offers an Ask FedUni online portal where you can search a knowledge base or submit enquiries directly. This service is available Monday to Friday, 9:00 am to 5:00 pm
Federation University Australia provides multiple contact options to assist prospective and current students, staff, and the wider community. Whether you need general information, international student support, or emergency assistance, FedUni’s dedicated phone lines, emails, and online portals ensure you receive timely and helpful responses.