One of the most cutting-edge medical institutions in the state, Fiona Stanley Hospital in Murdoch, Western Australia, provides a comprehensive range of medical services. Knowing how patient inquiries operate can help you feel less stressed and make sure you’re getting the information you require, whether you’re seeking to get care or have a loved one admitted.
What Is a Patient Enquiry?
A patient enquiry refers to any request made to the hospital regarding the condition, location, or care of a patient. These are typically made by family members, friends, or legal guardians who want updates or need to pass on information to the patient.
How to Make a Patient Enquiry at Fiona Stanley Hospital
There are several ways to make a patient enquiry, depending on the type of information you need and your relationship to the patient.
1. Phone Enquiries
The main hospital switchboard is the quickest way to make general enquiries. You can contact the hospital directly at:
(08) 6152 2222
When calling, be prepared to provide:
- The full name of the patient
- Your relationship to them
- Any patient ID or reference number if available
Note: For privacy reasons, the hospital may only provide limited information over the phone unless prior permission is given by the patient.
2. In-Person Enquiries
If you’re visiting the hospital, the main reception or the ward reception desks can assist with enquiries. Hospital staff are generally available 24/7 and can guide you to the appropriate department or service.
3. Interpreter Services
For non-English speakers, Fiona Stanley Hospital provides interpreter services. When making an enquiry, ask if an interpreter can be made available to help communicate your request effectively.
4. Online Services
While the hospital does not typically provide patient updates via email for privacy and security reasons, the South Metropolitan Health Service (SMHS) website offers useful resources and contact information.
Visit: https://www.fsh.health.wa.gov.au
Visiting Hours and Information
If your enquiry relates to visiting a patient, keep in mind:
- Visiting hours vary by ward. Some areas, like ICU or maternity, have restricted hours.
- COVID-19 protocols may affect visitation policies.
- All visitors may be required to sign in and follow hygiene protocols.
Tips for a Smooth Enquiry Experience
- Be patient: Hospital staff are often managing multiple tasks.
- Designate a single contact person: This reduces confusion and ensures clear communication between the hospital and the patient’s family.
- Respect privacy laws: Staff may not be able to disclose certain medical information unless authorized.
Supporting a Loved One in Hospital
Being in hospital can be overwhelming for patients and their families. Fiona Stanley Hospital aims to support both through clear communication and compassionate care. Whether you’re calling to check on a patient, ask about visiting hours, or clarify treatment plans, the hospital’s enquiry system is there to help.