For Australians seeking trusted health advice and information, Healthdirect Australia-the nation’s primary health helpline and online resource-is a vital service. Understanding where this important organisation is based helps appreciate its role and accessibility across the country.
Location of Healthdirect Australia Headquarters
Healthdirect Australia’s main office is located in Haymarket, New South Wales, right in the heart of Sydney’s central business district. Specifically, their headquarters can be found at:
Level 4, 477 Pitt Street, Haymarket, NSW 2000, Australia
Haymarket is a vibrant and rapidly growing hub known for its technology and innovation sectors, making it an ideal location for a digital health service like Healthdirect.
About the Headquarters
The Sydney office serves as the central hub for Healthdirect’s operations, including management, clinical governance, technology development, and strategic planning. While the organisation employs around 200 people, many staff work flexibly between the office and remote locations to support the delivery of 24/7 health advice services nationwide.
Although the call centre services themselves are outsourced, all call handlers are based within Australia, ensuring high-quality, locally relevant support.
Why Is the Location Important?
Being situated in a major metropolitan centre like Sydney allows Healthdirect Australia to collaborate closely with government departments, healthcare providers, and research institutions. This proximity supports ongoing innovation, evidence-based service improvements, and seamless integration with Australia’s broader health system.
About Healthdirect Australia
Established in 2006, Healthdirect Australia is a government-owned, not-for-profit organisation funded by the Commonwealth and all state and territory governments. It provides Australians with access to reliable health information and telephone triage services through helplines, digital tools, and online resources.
The organisation’s mission is to help Australians manage their health and wellbeing by providing timely, accurate, and easy-to-understand advice, no matter where they live.
Summary
Healthdirect Australia’s headquarters are located in the bustling Haymarket district of Sydney, New South Wales. This central office coordinates the delivery of trusted, government-funded health advice services that Australians rely on every day. Positioned in a technology and innovation hub, Healthdirect continues to evolve and improve its services to meet the needs of the nation.
For more information or to access Healthdirect’s services, visit www.healthdirect.gov.au or call their helpline.