In Australia, general practices and allied health practitioners use HotDoc, a top patient interaction software, extensively to expedite appointment scheduling, reminders, telemedicine, and other processes. Although the HotDoc app allows consumers to make appointments for free, clinics must pay a monthly subscription fee based on usage.
HotDoc Pricing for Clinics in Australia
Subscription Model
HotDoc operates on a subscription model, charging clinics a monthly fee based on the number of active practitioners. An active practitioner is defined as one who utilizes features such as Online Bookings, Appointment Reminders, or Recalls during the billing cycle. HotDoc+2HotDoc Support+2HotDoc+2
- Minimum Monthly Fee: $170.60 for up to two active practitioners.
- Additional Practitioners: Fees increase with each additional active practitioner, though specific rates may vary based on specialty and usage.
- Shared Databases: If multiple practices share the same database, the minimum monthly fee is charged only once across all practices. HotDoc Support+1HotDoc Support+1HotDoc Support
Features Included
The subscription encompasses a comprehensive suite of features:Doctors at Newmarket+5HotDoc+5GetApp+5
- Online Bookings: Patients can schedule appointments via the HotDoc app or website.
- Appointment Reminders & Recalls: Automated SMS notifications to reduce no-shows.
- Telehealth Video Consultations: Available at no additional cost, subject to fair usage.
- Digital Forms & Check-ins: Streamline patient intake processes.
- Caller ID & Broadcast Messaging: Enhance patient communication.
- HotDoc Academy: Access to training resources for staff.HotDoccrinitimedical.com.au+7Capterra+7HotDoc+7HotDoc
Notably, HotDoc does not charge extra for new patients; clinics can accept unlimited new patient bookings without incurring additional fees. HotDoc
Payment Processing
HotDoc Payments enables clinics to collect fees online for various services, including appointments, repeat prescriptions, and referrals.HotDoc Support+8help.hotdoc.com.au+8HotDoc Support+8
- Processing Fee: 1.75% + $0.30 per transaction, inclusive of GST.
- Fee Allocation: Clinics have the option to pass this processing fee onto patients.
- Pre-authorization: Clinics can pre-authorize payments for appointments booked online or directly through the practice. HotDoc Support+1HotDoc+1
Customer Support
HotDoc prides itself on award-winning customer service, offering:
- Phone and Email Support: Direct assistance for clinics.
- Online Guides: Comprehensive resources for troubleshooting and training.
- HotDoc Academy: Self-guided interactive training modules for practice staff. HotDoc SupportHotDoc
Patient Costs
For patients, using the HotDoc platform to book appointments is free. However, individual clinics may have their own fees for services, which can be processed through HotDoc Payments. For instance, some clinics charge:help.hotdoc.com.au
- Repeat Prescription or Referral: $30 for non-urgent requests, $40 for urgent requests.
- Consultation Fees: Initial consultations at $169, with variations based on the type and duration of the consultation. crinitimedical.com.auHotDoc
It’s advisable for patients to check with their specific clinic regarding any applicable fees.HotDoc+12HotDoc Support+12help.hotdoc.com.au+12
Summary
HotDoc offers a scalable and comprehensive solution for clinics to manage patient engagement efficiently. With transparent pricing based on active practitioner usage and a suite of integrated features, it caters to the evolving needs of modern healthcare practices in Australia