Efficiency, communication, and patient happiness are vital in the fast-paced healthcare industry. HotDoc has become a reputable brand as medical clinics all across Australia embrace digital solutions more and more, simplifying operations and changing the way practices engage with their patients. The HotDoc Dashboard is at the center of this change.
What Is the HotDoc Dashboard?
The HotDoc Dashboard is a web-based interface used by medical practices to manage a range of patient engagement tools. It serves as the control centre for clinics to configure and monitor everything from online bookings and appointment reminders to patient recalls, reviews, and more.
This powerful dashboard simplifies administrative workflows and empowers practices to offer a modern, seamless experience for their patients.
Key Features of the HotDoc Dashboard
1. Appointment Management
HotDoc integrates with a clinic’s Practice Management Software (PMS), enabling real-time online bookings. Through the dashboard, staff can:
- Monitor booking activity
- Manage appointment availability
- Customise booking preferences for each practitioner
This reduces phone traffic and frees up reception staff to focus on patient care.
2. Recalls and Reminders
Automated recalls and reminders are a game changer for follow-ups and preventive care. Clinics can:
- Send SMS or email reminders for upcoming appointments
- Manage patient recall campaigns (e.g., immunisations, test results)
- Track response rates and patient engagement
3. Digital Patient Check-In
The HotDoc Dashboard supports digital check-in tools, allowing patients to check in via their phones or in-practice kiosks—minimising wait times and contact points.
4. Health Campaigns
Practices can run targeted health awareness campaigns, such as flu vaccination drives, directly from the dashboard. These campaigns help improve patient outcomes and promote proactive healthcare.
5. Reputation Management
Patients can leave feedback after their appointments. The dashboard gives clinics the ability to:
- View and respond to reviews
- Improve patient satisfaction
- Build a stronger online presence
Why It Matters
In Australia’s competitive healthcare environment, patient expectations are evolving. They want convenience, clarity, and personalised care. The HotDoc Dashboard addresses these needs while helping practices stay compliant with regulations and maintain operational efficiency.
By automating routine tasks and offering robust analytics, it frees up clinical staff to focus on what matters most—delivering high-quality care