Established in 1998, Mascom Wireless has grown to become Botswana’s leading telecommunications provider, offering extensive coverage that reaches over 95% of the population. With a strong commitment to community and innovation, Mascom ensures that its services are accessible to customers across the country through a network of conveniently located shops.
Why Visit a Mascom Shop?
Mascom shops are designed to provide customers with a comprehensive range of services and support, including:
- Sim Card Replacement: Assistance with replacing lost or damaged SIM cards.
- Device Support: Guidance on device setup, troubleshooting, and maintenance.
- MyMascomDIY: Support for self-service options to manage your Mascom account.
- General Inquiries: Information on Mascom products, services, and promotions.
Locating a Mascom Shop Near You
Mascom’s extensive network of shops ensures that customers can access services no matter where they are in Botswana. Here are some of the key locations:
- Gaborone:
- Tsholetsa House: Located at Plot 4705/6, Botswana Road, Main Mall.
- Game City Mall: Situated at Lobatse Road, Kgale Hill.
- Maun:
- Linga House: Offers a range of Mascom services to the local community.
- Ghanzi:
- Henry Jankie Street: Provides support and services for residents and visitors.
- Mahalapye:
- Mahalapye Mall: Located at Shop #19, Plot 13323, serving the central region.
For a comprehensive list of all Mascom shop locations, you can visit their official website.
Contacting Mascom
Mascom offers multiple channels for customer support:
- Prepaid Customers: Dial 124 from your Mascom handset.
- Postpaid Customers: Dial 129 for assistance.
- WhatsApp Support: Reach out to +267 71999999 for quick queries.
- Email: For detailed inquiries, contact customerservice@mascom.bw.
The Mascom Contact Center operates 24/7, ensuring that assistance is always available when you need it.