If you have private health insurance with Medibank, knowing how to submit a claim efficiently can help you get reimbursed quickly and make the most of your cover. Medibank offers multiple ways to lodge claims for hospital, medical, and extras services, making the process convenient and straightforward.
Ways to Submit Your Medibank Claim
1. Online via My Medibank
The easiest and fastest way to claim is through the My Medibank portal or the My Medibank app. After logging in, simply select “Make a claim” and follow the step-by-step instructions. You can upload your receipts and invoices digitally, and Medibank will process your claim and pay benefits directly into your nominated bank account or send a cheque.
2. Claim On the Spot Using Your Card
Many extras providers, such as dentists, physiotherapists, and optical stores, offer instant claiming through HICAPS terminals. You can use your physical membership card or the digital card available in the My Medibank app to claim at the time of service, reducing paperwork and waiting time.
3. By Post
If you prefer, you can send your completed claim form along with original invoices or receipts by mail to:
Medibank Private Limited
GPO BOX 2984
MELBOURNE VIC 3001
This method takes longer to process but is useful if you don’t have internet access or prefer paper claims.
4. In Person at a Medibank Store
You can visit a Medibank store with your claim form and receipts, and staff will assist you with lodging your claim on the spot.
What Can You Claim?
Medibank covers a wide range of services, including but not limited to:
- Acupuncture
- Chiropractic and osteopathy
- Dental and orthodontics
- Dietetics and exercise physiology
- Optical items
- Physiotherapy and remedial massage
- Speech therapy and counselling
- Ambulance services (medically necessary)
- Hospital accommodation and GapCover claims
- Diagnostic and therapeutic procedures
Check your specific cover details to understand what services are eligible.
Tips for a Smooth Claim Process
- Keep all original receipts and invoices with clear provider details and dates of service.
- Ensure your bank account details are up to date in My Medibank to receive payments quickly.
- Submit claims promptly to avoid delays.
- If you have served waiting periods for certain services, benefits will apply accordingly.
- For Overseas Student Health Cover (OSHC) or Overseas Visitor Health Cover, follow the specific claim procedures outlined by Medibank OSHC.
Additional Support
Medibank provides detailed claim guides and FAQs on their website to help members understand the claiming process for common services. If you encounter any issues or need assistance, their customer service team is available to help.
Making a claim with Medibank is designed to be hassle-free, with multiple options to suit your preferences. Whether you prefer submitting claims online, claiming instantly at your provider, or mailing documents, Medibank supports you throughout the process, ensuring you get reimbursed efficiently for your health expenses.