Staying in touch with your bank should be as simple as messaging a friend. National Australia Bank (NAB) recognises this and now offers customers the ability to reach out via WhatsApp, making banking support more accessible and convenient than ever.
How Does NAB WhatsApp Work?
NAB allows customers to message them on WhatsApp for general enquiries or to learn more about online banking. This service is designed for quick questions and information, not for sharing sensitive account details or conducting transactions. It’s a modern way to get answers, especially if you prefer messaging over phone calls or emails.
What Can You Ask on NAB WhatsApp?
- Get information about NAB’s products and services
- Ask about online banking features
- Find out how to use digital banking tools
- Get guidance on where to find help for more complex issues
For questions about your specific accounts or confidential matters, NAB recommends using secure channels like NAB Messaging within the NAB app or Internet Banking, where you’re already authenticated.
Other Ways to Contact NAB
While WhatsApp is handy for general queries, NAB also offers:
- 24/7 Virtual Assistant on Facebook Messenger, Apple Business Chat, and Google Messaging
- Secure messaging through the NAB app and Internet Banking for account-specific support
- Phone support and in-branch appointments for more detailed assistance
Social Media and Security
Never divulge your PINs, banking passwords, or private information via WhatsApp or any other public messaging app. Use the secure channels provided by NAB for anything private.
NAB In Australia, WhatsApp is a quick and simple way to acquire general banking support and information. Use the secure messaging features in the NAB app or online banking for anything private.