PEP is one of South Africa’s most well-known retail brands, offering affordable clothing, footwear, homeware, and cellular products to millions of customers across the country. With a strong presence in small towns and urban centers, PEP is widely recognized for its commitment to providing quality products at the lowest possible prices, making it a household name for budget-conscious shoppers.
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- Can I open a PEP account online?
- What is a PEP meaning?
- What is a PEP in banking?
- What is PEP in KYC?
- Does PEP have a WhatsApp number?
- How do I check if I qualify for a PEP account?
A Brand Built on Affordability and Accessibility
Founded with the mission of making fashion and everyday essentials accessible to all South Africans, PEP has grown into a trusted retailer that caters to families from all walks of life. Whether you’re looking for school uniforms, trendy outfits, baby essentials, or prepaid cellular deals, PEP provides a variety of products at unbeatable prices.
PEP’s Product Offerings
PEP is more than just a clothing store. The retailer offers:
- Fashion & Footwear – Affordable clothing for men, women, and children, including seasonal wear and basics.
- Baby & Kids Essentials – A wide range of baby clothing, diapers, toys, and school uniforms.
- Home & Lifestyle – Bedding, kitchenware, and home accessories at affordable prices.
- Cellphones & Electronics – Prepaid cellphones, SIM cards, and essential tech accessories.
- DStv Products – Decoders and accessories with after-sales support.
Customer Service and Return Policies
PEP is known for its customer-friendly return and exchange policies. If a product is faulty and returned with a valid till slip, customers can request a refund or exchange, depending on the item type and warranty conditions.
- Cellphones & Laptops – Exchanges for faulty handsets are allowed within seven days, provided the device is undamaged and returned with its original packaging and accessories. A 12-month repair guarantee applies, but it becomes void in cases of physical damage or unauthorized repairs.
- Accessories & Electronics – Faulty accessories can be returned within six months, while DStv decoders carry a one-year guarantee. Installed decoders must be returned within 30 days.
How to Contact PEP
For customer support, PEP offers multiple contact options:
- Customer Care Line: +27 86 073 7000
- WhatsApp Support: +27 60 070 2320
- Postal Address: PO Box 6376, Parow East 7501, South Africa
For corporate information, visit www.pepkor.co.za