VicRoads Contact

Navigating VicRoads’ services doesn’t have to mean long queues or endless phone calls. Whether you’re renewing a license, updating your address, or resolving a road-related issue, this guide outlines the most efficient ways to connect with VicRoads—online, in-person, or via phone—so you can save time and focus on what matters.

1. Phone Support: Quick Answers for Urgent Needs

For immediate assistance, VicRoads offers dedicated phone lines tailored to specific services:

  • General Licensing & Registration: Call 13 11 71 (Mon–Fri: 8 AM–5:30 PM, Sat: 8:30 AM–12:30 PM). International callers dial +61 3 7073 9600 .
  • Demerit Points Check: Use the automated service at 1300 728 977 .
  • Family Violence Support: Confidential assistance is available at 1300 031 292 .
  • Alcohol Interlock Queries: Contact 1300 723 790 .
  • Contact 1300 660 417 (Mon–Fri: 8:30 AM–5 PM) for custom plates.

Pro Tip: Avoid peak hours (mornings and Mondays) for shorter wait times.

2. In-Person Visits: When Face-to-Face Help Is Needed

VicRoads operates over 40 Customer Service Centres across Victoria, including metro hubs and regional offices:

  • Major Locations:
  • Carlton: 459 Lygon St (8:30 AM–4:30 PM, Mon–Fri) .
  • Sunshine: 12 Clarke St (8:30 AM–4:30 PM, Mon–Fri) .
  • Bendigo GovHub: 195–229 Lyttleton Terrace (8:30 AM–4:30 PM, Mon–Fri) .
  • Wait Times: Check real-time updates online (Green = <4 mins, Red = >15 mins) .

What to Bring: Photo ID, proof of address, and vehicle documents for registrations or inspections.

3. Online Services: Skip the Queues

VicRoads’ digital tools streamline most transactions:

  • myVicRoads Account:
  • Renew licenses, update addresses, or set up direct debit payments .
  • Track demerit points and vehicle registrations in real time .
  • Digital Driver Licence: Accessible via the myVicRoads app with Face ID/Touch ID .
  • Send Inquiries: For non-urgent inquiries, use the web form.

Recent Innovations:

  • Passkeys: Enhanced security replacing traditional passwords .
  • QR Code Validation: Share your digital licence securely via the app .

4. Postal and Written Communication

For formal correspondence or document submissions:

  • Mailing Address:
    Registration and Licensing Services, GPO Box 1644, Melbourne VIC 3001 .
  • Email: Use the online enquiry form for faster responses .

Note: Postal replies may take 10–15 business days.

5. Specialized Support Services

VicRoads ensures inclusivity with tailored assistance:

  • National Relay Service (NRS): For hearing/speech-impaired users. Contact NRS first, then request VicRoads’ support .
  • Language Support:
  • Translationz: (03) 8400 0044 (Mon–Fri: 8:30 AM–5 PM) .
  • LanguageLoop: (03) 9280 0783 (Mon–Fri: 8:30 AM–5 PM) .
  • Disability Access: Facilities like the Ringwood Customer Hub accommodate mobility needs .

VicRoads’ multi-channel support system—from cutting-edge apps to regional service hubs—ensures every Victorian can access road-related services with ease. By embracing digital tools and planning ahead, you’ll turn potential headaches into seamless transactions.

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