Navigating VicRoads’ services requires knowing when and where to go—whether you’re renewing a license, registering a vehicle, or seeking in-person support. This guide breaks down VicRoads’ operating hours, highlights exceptions, and shares tips to help you plan visits efficiently.
Standard Opening Hours
Most VicRoads Customer Service Centres follow a consistent schedule:
- Monday–Friday: 8:30 AM – 4:30 PM
- Weekends: Closed, except select Licence Testing Centres (e.g., Deer Park by appointment) .
Key Locations:
- Carlton Customer Service Centre: 459 Lygon St (metro hub for license renewals) .
- Sunshine Customer Service Centre: 12 Clarke St (ideal for driving tests and heavy vehicles) .
- Bendigo GovHub: 195–229 Lyttleton Terrace (regional services, including vintage vehicle permits) .
Pro Tip: Check real-time wait times online—green (under 4 minutes), orange (4–15 minutes), or red (over 15 minutes) .
Regional Variations
Certain rural centers modify their hours to accommodate lunch breaks or periods of lower demand:
- Ararat: 8:30 AM – 12 PM & 12:30 PM – 4:30 PM (closed midday) .
- Cobram: 8:30 AM – 12 PM & 12:30 PM – 4:30 PM .
- Portland: 8:30 AM – 12 PM & 12:30 PM – 4:30 PM .
Always confirm local hours using the VicRoads Locator Tool before traveling .
Public Holiday Closures
VicRoads centres and call centres close on all Victorian public holidays, including:
- New Year’s Day (1 January)
- Australia Day (26 January)
- ANZAC Day (25 April)
- Christmas Day (25 December) .
During Closures:
- Use online services (e.g., renew registrations via myVicRoads).
- Report road hazards via Transport Victoria at 13 11 70 (24/7) .
VicRoads balances in-person and digital services to cater to diverse needs. By planning around standard hours, using online tools, and checking for regional exceptions, you can save time and avoid frustration.