Navigating VicRoads’ services can feel overwhelming, especially when you’re unsure who to call for specific needs—whether it’s renewing a license, checking demerit points, or reporting a road hazard. This guide breaks down every essential VicRoads phone number, along with tips to streamline your experience and avoid long wait times.
1. General Registration & Licensing Inquiries
For questions about vehicle registration, driver’s licenses, or learner permits:
- Phone: 13 11 71
- Hours: Monday–Friday: 8:00 AM – 5:30 PM | Saturday: 8:30 AM – 12:30 PM .
- International Callers: Dial +61 3 7073 9600 .
What to Know:
- Use this number for renewals, address updates, or license conversions (e.g., overseas licenses).
- Avoid peak hours (mornings and Mondays) for shorter wait times.
2. Specialized Support Lines
VicRoads offers dedicated numbers for niche services:
Demerit Points & License Checks
- Automated Demerit Point Service: 1300 728 977
- Check your demerit points instantly without contacting an agent.
Road Hazards & Traffic Issues
- Transport Victoria Hotline: 13 11 70 (24/7 for hazards like potholes or debris) .
- General Traffic Enquiries: 13 37 78 (8:00 AM – 6:00 PM, weekdays) .
Family Violence Assistance
- Support Line: 1300 031 292
- Confidential help for updating personal details or relisting vehicles to protect privacy .
Custom Plates & Specialty Services
- Custom Plates Team: 1300 660 417 (8:30 AM – 5:00 PM, weekdays) .
- Alcohol Interlock Support: 1300 723 790 .
3. Accessibility & Language Support
VicRoads ensures inclusivity through:
- National Relay Service (NRS): For hearing/speech-impaired users:
- Contact NRS via your preferred channel (e.g., TTY, SMS).
- Provide VicRoads’ main number: 13 11 71 .
- Interpreter Services:
- Translationz: (03) 8400 0044
- LanguageLoop: (03) 9280 0783 .
4. Visiting a Customer Service Centre?
Before heading out:
- Check Wait Times Online: VicRoads’ website color-codes wait times:
- Green: <4 minutes | Orange: 4–15 minutes | Red: >15 minutes .
- Popular Melbourne Hubs:
- Carlton: 459 Lygon St (8:30 AM – 4:30 PM)
- Sunshine: 12 Clarke St (8:30 AM – 4:30 PM)
- Heatherton: 77 Corporate Drive (8:30 AM – 4:30 PM) .
VicRoads’ phone services are designed to cater to diverse needs, from urgent road hazards to personalized license plates. By leveraging digital tools and knowing the right numbers, you can bypass long waits and resolve issues efficiently.