eBay Q&A is a feature designed to streamline communication between buyers and sellers on eBay Australia, making it easier to get quick, accurate answers to common questions about listings and orders. In 2025, eBay has taken this a step further by introducing AI-powered responses, ensuring buyers receive instant support and sellers save valuable time.
How Does eBay Q&A Work?
When a buyer has a question about a product or order, they can submit it directly through the listing or their order details. With the latest update, eBay now uses artificial intelligence (AI) to automatically answer many of these questions. The AI pulls information from the listing details and order information to provide relevant, accurate responses in seconds1.
For example, if a buyer wants to know about shipping times, item specifics, or return policies, the AI can respond instantly using the data the seller has already provided in their listing. This means buyers get answers 24/7, and sellers don’t need to manually reply to every routine inquiry.
Key Features of eBay Q&A in 2025
- Instant AI Responses: eBay’s AI responds to buyer inquiries automatically once sellers activate the function, relying solely on the listing and order facts. This guarantees precision and pertinence.
- Seller Control: Sellers can opt in or out of AI responses at any time. They can also review which answers were sent and provide feedback to improve future responses.
- Focused Answers: The AI only responds when it can provide a clear, correct answer. It avoids topics like pricing negotiations or offers, leaving those for the seller to handle directly.
- Improved Buyer Experience: Buyers get fast, reliable answers, helping them make purchase decisions and resolve issues more quickly.
Why eBay Q&A Matters
For buyers, eBay Q&A means less waiting and more confidence when shopping. For sellers, it reduces repetitive questions and helps maintain a high standard of customer service without extra effort. In a competitive e-commerce landscape, these quick, accurate responses can make all the difference in closing a sale or earning positive feedback.
In conclusion, eBay Q&A in Australia is an AI-enhanced automated Q&A system that provides prompt, listing-based answers to frequently asked buyer queries. Both consumers and sellers benefit, and in 2025, transactions will go more smoothly and support will be more effective.